Delta Airline’s Senior Vice President of In-Flight Service, Allison Ausband, has said that the airline’s attendants and the entire employees are committed to making the flying experience better for its customers.
He also said that the airline would endeavour to bring more humanity to the skies.
He stated that Delta Air Lines flight attendants would be empowered with an innovative new tool on their handheld tablet devices in an effort to bring a deeper level of personalisation and improve the travel experience for the airline’s 170 million global customers.
The Guest Service Tool, he explained, is the newest enhancement in a long line of technology innovations, providing Delta’s more than 22,000 flight attendants key information so they can better engage with customers while in flight.
According to Him, “Our flight attendants, as with all Delta employees, are committed to making the flying experience better for our customers while endeavoring to bring more humanity to the skies. Having technology at their fingertips to identify and greet customers by name, highlight customers’ Medallion status, address disruptions in their travel in real-time as well as a host of other opportunities means the world’s finest flight attendants can provide an even more exceptional customer experience.”
He further explained that with the Guest Service Tool, flight attendants would have a better sense of the customers travelling on board, be able to recognise high-value customers and better serve those on board, who may need extra assistance or attention.
The Senior Vice President stated that as the tool evolves, they would also be able to proactively provide customers with the status of down-line flights and connecting gate information.
According to Ausband, “We’ll continue to enhance the device and Guest Service Tool to take advantage of customer-provided data to further personalize the on board experience.”
He continued, “Eventually, flight attendants will be able to deliver food and beverage options that meet customer preferences and better identify those customers who may have had a previous disruption in their travel, all in an effort to deepen engagement with those who fly with us.”
Recalled that Delta airlines had provided its flight attendants with the sleek Lumia 1520 tablet device last year with the intention of reducing Delta’s environmental impact and reliance on paper materials.
He said that beginning from September 1, the 500-page, 5-pound On Board Manual containing safety and service materials would be loaded on to their device, saving 55 tons of paper annually and reducing the airline’s carbon footprint by 1,800 metric tons annually; the equivalent of removing more than 370 passenger vehicles from the road.
Source : Independent