The Bank of Industry says it has upgraded its banking application as part of efforts to improve its services to customers.
The bank said its core banking application, known as Equinox, had been upgraded to Rubikon, believed to hold more benefits for the bank and its customers.
The BoI said in a statement that with some of the solutions the software would be providing to the financial institution, it would be able to commence 24-hour services.
It said, “The customer-centric architecture of Rubikon offers a unified view of the bank’s customers across channels and products, providing valuable, real-time access to information relating to client activities and profile, while at the same time aiding the provision of solutions to customers based on specific needs.
“Rubicon supports customer interaction through a number of channels such as web pages, email, automated telephone or the SMS. The bank can leverage this information to offer cross-selling opportunities, new and innovative products and services to its customers. Customer relationship and case management is an integrated part of the Rubikon solution.
Source : Punch
