By Lilian Onwuchekwa and Peter Agoh
AS part of activities to mark the global celebration of the 2015 World Customer Service Week, the Chief Executive Officer (CEO), Diamond Bank Plc, Uzoma Dozie, has assured customers of excellent banking services, while urging them to embrace online banking as well as other offerings provided by the bank.
According to him, Diamond Bank believes that technology is the future and digital banking is the way to go. He said, “we will accelerate digital banking through information and communication technology to help people move to easier, more convenient and more secure ways of carrying out financial transactions instead of carrying cash. We believe this can be achieved with the amount of infrastructure we have invested in technology.”
In a bid to partake in servicing customers, Dozie removed his tag as the CEO and donned his tag as a teller and personally attended to customers of the bank.
Taking his role as teller for the day at the Ajao Estate, Isolo, Lagos branch, Dozie expressed delight at the opportunity to personally attend to customers in keeping with the bank’s core values of going the extra mile to foster lasting relationships with its customers.
“It is a pleasant experience to meet with our customers and also interact with them first hand. We just updated our customer service application to make meeting customer needs a lot easier and faster. We will always do our best to stay in touch with our public and get relevant information on how our services impact their lives and businesses directly,” he said.
Many customers were stunned on realising that they were being attended to by the most senior officer of the bank. The first customer to be attended to by the CEO, Tene Alero Jumoke, said, “today is my most memorable day in the banking hall; to see the MD attend to me. He is very friendly and humble.”
Source : SunOnline