Dana Air has emerged as one of the 100 most respected companies operating in Nigeria in a study carried out by a local outfit.
The airline, therefore, was awarded the Most Respected Companies Award by the Business Media Organisation in an event held at Protea Westwood Hotels in Lagos recently.
According to a survey conducted by BusinessDay’s Research and Intelligence Unit (BRIU), the respondents rated companies having the best product packaging, advertising, and customer compliant resolution centres.
Speaking at the event, the publisher and chief executive officer of BusinessDay, Mr Frank Aigbogun, said that the top 100 companies defied all odds and challenges in 2015 to emerge as winners.
“I know this year has been challenging for businesses. BusinessDay takes this project very seriously. We believe that if all the businesses are engaged in baking the cakes as you do, Nigeria will be a better and a happier place. We have taken this task painstakingly, going round the country and asking the right questions. We hope that next year will be better,” Aigbogun said.
Receiving the plaque on behalf of Dana Air, the airline’s accountable manager, Mr Obi Mbanuzuo, expressed appreciation to BusinessDay for the survey and thanked the respondents for their dispassionate contribution to the analysis.
“This is a positive feedback for us at Dana Air and we are highly honoured to be here among the most respected companies in Nigeria. This is an indication that the flying public recognises and appreciates our efforts at ensuring efficient customer service and satisfaction. We will continue the good work to ensure that we remain on the list even beyond next year,” he said.
According to BusinessDay’s senior research analyst, Mr Obodo Ejiro, the Annual BusinessDay Top 100 Companies in Nigeria was introduced due to the need to seek the views of customers and other stakeholders on the quality of timeliness and appropriateness of product and services offered by Nigerian companies.
“The survey seeks to extricate from over 1,650 medium to big companies operating in Nigeria those that could go the extra mile in satisfying their customers. The top 100 companies list of 2015 are known to have contributed immensely to the growth of the Nigerian economy through job creation, dividend payment to shareholders and corporate social responsibility to various communities in Nigeria,” he said.
Source : Leadership